Terms & Conditions
 
     

All Wildabout Orkney bookings are subject to the following Terms & Conditions:

Acceptance of Terms & Conditions
By completing your booking, you acknowledge your understanding of these Terms & Conditions and agree to be bound by them.

Booking
Your Wildabout Orkney ("Wildabout") booking is regarded as completed upon (i) your acceptance of your itinerary and price quoted; and (ii) Wildabout's receipt of monies from you.  Once your booking has been completed, a contract will exist between you and Wildabout and shall be construed and take effect in accordance with Scottish Law.

Prices
Wildabout's prices are fixed once you have accepted our quote.  All prices will be quoted and payable in Pounds Sterling (£/GBP).

Deposit & Final Payment
Daily Tours & Day Trips – Full payment is required at time of booking.

Holidays & Private Tours – A 50% deposit is required at time of booking.  Final payment must be received eight (8) weeks before your holiday departure date or private tour date.  If final payment is not received eight (8) weeks before your holiday departure date or private tour date, Wildabout reserves the right to cancel your booking and cancellation fees as outlined herein shall apply. 

If your booking is made less than eight (8) weeks in advance, payment in full is required at time of booking.  

Payment can be made by cash, cheque drawn on UK bank account, Swift transfer (business clients only), MasterCard, Domestic Maestro, Visa, Visa Electron, Solo, and JCB.  We do not accept American Express.  
 
              

Payment by credit card shall incur a non-refundable merchant charge of three (3%) percent.  Any bank charges levied by either the sending or receiving bank when executing payment by Swift transfer shall be paid by you.  Cheques cannot be accepted for bookings made less than fourteen (14) days before your tour or holiday departure date.  

When any monies are received, Wildabout will promptly issue a confirmation invoice by e-mail unless instructed otherwise.  If you do not receive your confirmation invoice, it is your responsibility to contact Wildabout as soon as possible so that it may be re-sent.

Amendments
More than eight (8) weeks before tour or holiday departure date:  An administration charge of £25 per person will apply each time one of the elements of your booking is modified and you will be responsible for payment of any additional costs incurred as a result of any changes.

Less than eight (8) weeks before tour or holiday departure date:  Cancellation fees as outlined herein shall apply and you will be responsible for payment of any additional costs incurred as a result of any changes.

Cancellation
To cancel your booking, Wildabout requires notification in writing.  The effective date of cancellation shall be the date upon which Wildabout receives such notification.

The following charges will apply: 

Notification of Cancellation
(days prior to tour or
holiday departure date)
 
Cancellation Fee
(% of total price)
More than 56 days
 
10%
28 to 55 days
 
25%
14 to 27 days
 
50%
7 to 13 days
 
75%
0 to 6 days
 
100%

Refunds
Refunds will not be given for any cancellation fees charged by a third party service provider as a result of your cancellation.  You shall be responsible for payment thereof.  These cancellation fees shall be in addition to any cancellation fees levied by Wildabout. 

Refunds will not be given for any unused supplies unless indicated otherwise at the time of booking.

Liability and Insurance
We strongly recommend that you purchase comprehensive travel insurance.  Wildabout will not be responsible for any losses, injuries or damages.

Should Wildabout deem it necessary, Wildabout reserves the right to alter the itinerary and substitute service providers.  With respect to accommodation, an alternative of similar standard will be obtained wherever possible.

Should material changes to a tour or holiday be necessary or extraordinary circumstances arise and Wildabout must cancel a tour or holiday, Wildabout will offer either an alternate tour or holiday of equal value or a refund of monies paid to Wildabout for the tour or holiday.  This shall be the limit of Wildabout’s liability.

Wildabout will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier or person providing services in connection with your tour or holiday unless such a person is employed by Wildabout.  Your tour or holiday is subject to each service provider’s individual terms and conditions.

Right to Refuse Service
Wildabout reserves the right to refuse service to persons who cause a nuisance, conduct themselves in an offensive or disorderly manner, or threaten, in any way, theirs or the safety of others.  In such a circumstance, Wildabout will not be responsible for any damage or injury sustained by you as a result of your behaviour.  Should Wildabout exercise our right to refuse service, you forfeit all monies paid to Wildabout.

Complaints
Should you have a concern or complaint, please contact Wildabout as soon as possible and we will do our best to resolve your issue immediately.  If you are still dissatisfied, please submit your concern or complaint to Wildabout in writing not more than twenty-eight (28) days after your tour or holiday departure date.  Wildabout will endeavour to address all issues within fourteen (14) days of receipt.  If you do not inform Wildabout of any dissatisfaction, we will not have an opportunity to address your concerns and, under such a circumstance, Wildabout will be unable to accept responsibility.

Finanicial Security
In accordance with "The Package Travel, Package Holidays and Package Tours Regulations1992" all passengers booking with Wildabout Orkney are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Wildabout Orkney. 

There is no requirement for Financial Protection of day trips, and none is provided.  This insurance is only valid for packages booked that DO NOT include flights. 

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Wildabout Orkney.  If you have booked and/ or paid direct to a Travel Agent for a holiday with Wildabout Orkney please request proof of how the booking is secured.  For further information please go to www.ipplondon.co.uk.  This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates. 

Claims procedure:  Download Claims Form from www.ipplondon.co.uk.  Any occurrence which may give rise to a claim should be advised within 14 days to International Passenger Protection Limited, Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom.  Telephone: +44 (0) 20 8776 3752 / Fax:  +44 (0) 20 8776 3751.  In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.  Claim forms must be submitted within six months of date of insolvency.  We cannot consider or pay claims received after this date.

Published Information
Information published by Wildabout, including prices, is subject to change without notice.

To the best of our knowledge, the information contained on the Wildabout website and in our brochure at the time of going to press is correct.

Copyright
The contents of Wildabout publications, including Wildabout's website and brochure, are protected by copyright and may not be copied, stored or transmitted, in any part, without the prior written consent of Wildabout.

Data Protection Act
Your personal information will be used to (i) provide you with a Wildabout tour or holiday; (ii) contact you for market research purposes; (iii) share Wildabout promotions (newsletter or brochure, for example) with you.  If you do not wish to receive promotional information from Wildabout, please forward your request to info@wildaboutorkney.com.

Your personal information will not be shared with a third party without your express permission.

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