Booking Frequently Asked Questions
 
     

  1. How far in advance should I book?
  2. Do you require a deposit for my booking?
  3. What forms of payment do you accept?
  4. What is your cancellation policy?
  5. Do I need travel insurance?
  6. Is my holiday protected?
  7. Where can I find a copy of your complete Terms & Conditions?

 

 
Your Questions Answered
 

1.  How far in advance should I book?
Space is limited and we strongly recommend that you book as far in advance as possible to avoid disappointment.  Payment is required to secure a booking. 

Please note that holiday bookings made within twenty-one (21) days of departure may subject to a late booking fee.

2.  Do you require a deposit for my booking?
A deposit of 50% is required at time of booking and the balance must be received eight (8) weeks before your departure date. 

If the total amount due is less than £100, payment in full is required at time of booking. 

If your booking is made less than eight (8) weeks before your departure date, payment in full is required to secure your booking. 

3.  What forms of payment do you accept?
We accept the following forms of payment: 

- Credit and Debit Cards.  This includes MasterCard, Visa Debit, Visa Electron, Domestic Maestro,  Solo, and JCB.  We do not accept American Express.  Payment by credit card and non UK debit cards shall incur a non-refundable merchant charge of three (3%) percent.  There is 1% additional charge for payment by UK debit card.
             

- Cheque.   Cheques must be drawn on a UK bank account and cannot be accepted for bookings made less than fourteen (14) days before your tour or holiday departure date.

- Swift Transfer.  This option is available to business clients only.

4.  What is your cancellation policy?
All cancellations must be submitted to us in writing.  The effective date of cancellation shall be the date upon which we receive such notification.

The following charges will apply: 

Notification of Cancellation
(days prior to tour or
holiday departure date)
 
Cancellation Fee
(% of total price)
More than 56 days
 
10%
28 to 55 days
 
25%
14 to 27 days
 
50%
7 to 13 days
 
75%
0 to 6 days
 
100%

Refunds will not be given for any cancellation fees charged by a third party service provider as a result of your cancellation.  You shall be responsible for payment thereof.  These cancellation fees shall be in addition to any cancellation fees levied by Wildabout. 

Refunds will not be given for any unused supplies unless indicated otherwise at the time of booking

5.  Do I need travel insurance?
We strongly recommend that you purchase comprehensive travel insurance  for peace of mind and protection against the unexpected.

6.  Is my holiday protected?
In accordance with "The Package Travel, Package Holidays and Package Tours Regulations1992" all passengers booking with Wildabout Orkney are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Wildabout Orkney.
 
There is no requirement for Financial Protection of day trips, and none is provided.  This insurance is only valid for packages booked that DO NOT include flights. 

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Wildabout Orkney.  If you have booked and/ or paid direct to a Travel Agent for a holiday with Wildabout Orkney please request proof of how the booking is secured.  For further information please go to www.ipplondon.co.uk.  This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates. 

Claims procedure:  Download Claims Form from www.ipplondon.co.uk.  Any occurrence which may give rise to a claim should be advised within 14 days to International Passenger Protection Limited, Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom.  Telephone: +44 (0) 20 8776 3752 / Fax:  +44 (0) 20 8776 3751.  In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.  Claim forms must be submitted within six months of date of insolvency.  We cannot consider or pay claims received after this date.

7.  Where can I find a copy of your complete Terms & Conditions?
Click here for our complete Terms & Conditions.

 

 

> Frequently Asked Questions

> Booking FAQ

> Independent Holidays FAQ

> Daily Tours FAQ

 

min :
max :
AM
PM
NIGHT
 



 
 
Friend's email

Your name
 
 
 
 
   
   
   
   
   
   
   
   
   
   
   
   
back to top : recommend this site to a friend      
       
 

Tours    |     Holidays    |     Shore Excursions    |     Special Offers    |     Eco Tourism    |     FAQ's    |     About Us    |     Contact Us
Wildabout Orkney, 4 Gunns Close, Kirkwall, Orkney, KW15 1DU  Tel/Fax : +44 (0) 1856 877 737  
© Wildabout Orkney All rights reserved.